Shipping policy
Shipping Policy
At SmileVera, we work to get your Hair Growth Roll-On delivered safely and efficiently. Please review the information below for details about our shipping process.
Order Processing
Orders are typically processed within 24–72 hours after your purchase is confirmed.
Once your order has been shipped, you’ll receive a shipping confirmation with tracking information so you can follow your package.
Delivery Time
Estimated delivery time is 6–15 business days, depending on your location and local carrier.
Please note that delivery times are estimates and may vary due to customs, weather, holidays, carrier delays, or other circumstances outside our control.
Order Tracking
Tracking is included with every shipment. Once your tracking number becomes active, you can use it to monitor your package throughout the delivery process.
Shipping Address
Please make sure your shipping information is complete and accurate before placing your order.
If you notice an incorrect address, contact us as soon as possible at originalsmilevera@gmail.com. We’ll do our best to update it before the order ships, but we cannot guarantee changes once an order has entered processing or been shipped.
Delayed or Lost Packages
If your package is delayed, please first check the tracking information for the latest update.
If your tracking shows that the package has been delivered but you haven’t received it, or if the package appears to be lost in transit, contact us at originalsmilevera@gmail.com with your order number and tracking information. We’ll help you determine the next steps.
Damaged Packages
If your order arrives damaged, please take clear photos of the package and product and contact us as soon as possible at originalsmilevera@gmail.com.
We’ll review the situation and work with you to find an appropriate solution.
Customs & Import Delays
For international orders, packages may be subject to customs processing, import requirements, or additional delays depending on the destination country. These delays are outside SmileVera’s control.
Questions About Your Shipment?
Our support team is happy to help.
SmileVera — Carefully packed. Tracked. On its way to you.